Broken windows theoryīy properly addressing minor problems at first instance, in a down-to-earth, human and practical way, we reduce the build-up of low-level cases and potential escalation into full-blown trickier cases. Cases are the logged and each case has its own individual case reference number. ![]() Neighbourhood staff complete a comprehensive referral form and a gatekeeper vets all submissions and allocates them to a mediator. Both parties must agree to enter into mediation – it's a voluntary service and will only work if there is a genuine desire to resolve underlying issues. We refer all low-level cases for mediation so that problems are nipped in the bud. ![]() We also decided that they'd have to either live or work within our communities, so we turned to residents and staff to fill the roles. We knew that mediators would have to be volunteers otherwise the programme wouldn't provide any more value for money. It seemed that, with the right training and support, we could set up a mediation service ourselves. Back in 2011 we decided that there had to be a more efficient way to tackle low level antisocial behaviour without resorting to paying for external mediators, or risking escalation and more serious issues. ![]() ![]() For housing associations in particular, antisocial behaviour is an important issue to address and makes up a significant portion of our neighbourhood team's workload.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |